Returns

 

We are sure you’ll be delighted with your products from Sherbet Linen, however if you do wish to return or exchange an item, please see our Returns Policy below.

 

​How to Return Items

  • E-mail us at hello@sherbetlinen.com to let us know that you'd like to return your order. Please include the following information:​​

​        -​ Your Order Reference Number

        - If you would like an exchange, replacement or refund​

  • Once we have sent you a return reference number. Securely re-wrap your item/s. Attach a label with our return address, making sure to cover over any other address labels. Return address: Sherbet Linen, 20 Strood Road, St. Leonards on Sea, East Sussex, TN37 6PN.

  • Return via your local post office. We recommend using a service that is tracked, as we cannot accept responsibility of any items lost whilst on their way back to us. Please opt for Royal Mail Signed For® 2nd Class, which starts from £3.90 when purchased online. If you decide to choose a quicker service than advised, we will, at most, refund the cost of a Royal Mail Signed For® 2nd Class service only.

  • Ask for a Proof of Postage receipt, which you should retain until your refund has been processed.

  • Once we receive your order, we'll send out your replacement or reimburse the bank account used to purchase the item/s with a refund. You will be credited with a refund for: 

         - Any unwanted items that have been returned to us in a resalable condition

         - The cost of return postage (original delivery postage costs will not be refunded unless the item is faulty)

  • Please allow 48 hours from when we receive your item/s to process the refund.

  • Once we have processed the refund we will e-mail you confirmation.

  • Refunds can take up to 10 days to appear in your bank account.

Returns Policy

  • You have 14 days from the day you receive your items to request a refund or exchange.

  • Customers are entitled to a full refund (including all postage) up to 30 days after receiving their items if they turn out to be faulty.

  • All payments will be refunded to the original payment method.

  • Please allow 5-10 working days for the refund to appear in your bank account. 

  • We will not reimburse original delivery costs when sending back orders unless the item is faulty.

  • All goods must be returned in a resalable condition. We reserve the right to refuse a refund if items appear to have been tampered with and cannot be resold.

  • All of the above is in addition to your usual statutory rights.